Citizen Charter

The Institute is managed by a Governing Body comprising Members representing the Government, the electrical utilities, the industry, academic institutions etc. The Secretary to the Government of India, Ministry of Power, is the President of the Governing Council. The Chief Executive of this Institute is the Director General who is also Member Secretary of the Governing Council.

CPRI besides serving as a Nodal Centre for applied Research in Electrical Power Engineering, serves as an Apex body for undertaking Testing & Certification of Power equipment. Being an Independent National Third Party Laboratory, it:

• Provides prompt services to Manufacturers and Utilities in Quality Assurance Testing and Certification of products and goods delivered to Power Sector
• Provides assistance to Power Sector in improving efficiency and reliability in all spheres of activity
• Provide services in the area of Condition Monitoring, Renovation, Modernization and life extension of power plant equipment through Diagnostic and Life Extension Studies for achieving economy and reliability in power systems
• Promotes applied research in Power System technology Development

The Institute has several Research laboratories and Testing facilities engaged in different specialised fields. It has 200 Engineers and Scientists besides other supporting staff to guide and maintain various operations of the Institute. The headquarters of the Institute is in Bangalore and its Units at Bhopal, Hyderabad, Nagpur, Noida, Kolkata and Guwahati.

Over the years, CPRI has built up expertise in the areas of transmission and distribution systems, Short Circuit Testing, Ultra High Voltage Testing, High Voltage Testing, Testing of HV & LV Power Capacitors, Power Cables and Accessories, Solar and LED Lighting Systems, Air Conditioners, Refrigerators, Power Quality, Energy Metering, Energy Auditing, Transmission Line Tower Design, Conductor Vibration Studies, Power Systems Instrumentation, Transformer Oil Reclamation and Testing, Diagnostic & Condition Monitoring, Estimation of Remaining Life of Equipment, New Materials for Power System Application and other related fields. The Institute has commissioned the Seismic testing and Real Time Digital Simulation facilities. State-of-art Infrastructure facilities for undertaking Collaborative Research with academic Institutions, utilities and industry has been established.

CONTRIBUTIONS OF CPRI TO THE NATION/POWER INDUSTRY:

• The greatest contribution of the Institute is its unstinted efforts in aiding the development of the Electrical industry in the country and contribution to Technology development through evaluation of power equipment from 1960s. The facilities have been augmented in tune with the needs and growth of the power sector. Initially the Short circuit facility had a capacity of 50 MVA to cater to the development of LV (Low Voltage) equipment in the 60s and graduated to 1500 MVA and 2500 MVA capacities for testing equipment of 400kV rating. Similarly the High Voltage facility started with tests for 11kV rating, then graduated to 400 kV, 800kV and the Institute has facilities for testing 1200kV rated equipment. CPRI played a vital role in development of electrical industries in India.
• The Institute has completed over 300 R&D projects and has more than 60 Patents over the years. Many of them have been commercialized on a non-exclusive basis. To its credit, the Institute has published over 2000 technical and Research papers in National & International fora. Both general and Customized Training programmes are being conducted and the Institute has trained over 10000 personnel over the years.
• The Institute coordinates projects undertaken under the Research Scheme on Power involving Academia / Industry and Power Utilities including the projects under the National Perspective Plan.
• CPRI had conducted more than 150 National / International Conferences on frontier topics for dissemination of knowledge to all stake holder.
• Contributions cover Power System studies and Energy Audits for utilities, Remaining Life Assessment (RLA), Life Extension studies of Thermal & Hydro power plants.
• Management Consultant for establishment of National High Power Test facility for testing large Power Transformers in Bina, Madhya Pradesh.

Address of Central Power Research Institute, Bangalore is given below:

Address and telephone numbers of CPRI Units are as follows:

SERVICES OFFERED BY THE INSTITUTE:

The Public Interface is through enquiry received by the Institute from the prospective customers who wish to avail the services of CPRI through written enquiry/fax/telephone/e-mail and access of CPRI website and also through interaction by electric power utilities and electric manufacturing industries.

• Rich Experience in Testing, Research & Consultancy
• Unique facilities for testing of electrical equipment to meet both National and International Standards, including UL/CSA norms.
• Laboratories have been accredited as per ISO/IEC 17025 norms.
• CPRI is a Member in the group of Short Circuit Testing Liaison (STL) of Europe
• Corporate Member in International bodies such as DLMS UA (Device Language Message Specification User Association), UCA IUG (Utility Communication Architecture International User Group)
• Laboratories have been assessed by INTERTEK-ASTA, UK for testing of LV & MV Equipment, Power Transformers and Power Cables as per ISO/IEC 17025 norms
• Research & Consultancy activities of the Institute have been accessed and accredited for ISO 9001:2015
• Association with Underwriter’s Laboratories (UL) for testing of LV equipment.
• CPRI has been accredited as a Third Party Test Laboratory by INMETRO, Brazil for Brazilian Energy Labeling Program on Transformers.
• Executed Testing and Consultancy assignments for countries in Middle East & South East Asia, Europe & Africa.

Testing Facilities:

• High Power with Synthetic Test Facility for Short Circuit Testing
• High Voltage Including Ultra High Voltage
• Transmission Tower & Line Accessories Testing
• Instrumentation, Insulation
• PQ test facility for High Voltage Cables
• Materials Testing
• Seismic Qualification of Power Equipment.
• Power System Studies, Studies on Distribution system & Real time Digital Simulation. Third Party Protection Audit for Utilities.
• Ingress Protection, Explosion Flame Proof & Domestic Electrical Appliances. Testing of Air conditioners and Refrigerators for the Standards & Labeling Programme of Bureau of Energy Efficiency.
• Protocol Testing for Energy meters and Relays
• Expertise for third party inspection for equipment procured by utilities
• Field Diagnostics and Condition monitoring of Power Equipment at site.
• Energy Audits , Testing for Standards and Labeling Programme of BEE
• Services for Distribution System Automation and Management
• Vendor Assessment for Utilities

Our Clientele includes -

Reputed Indian & International Manufacturers & Power Utilities

Achievements

• Short listed by POWER FINANCE CORPORATION as CONSULTANT for undertaking Renovation & Modernization / Remaining Life Assessment and Life Extension (LE) Studies for Coal Fired Thermal & Hydro Power Plants.
• Pioneering work as Advisor-cum-Consultant for 3 states in the Accelerated Power Development Reforms Programme (APDRP) and presently TPIA-Energy Accounting in R-APDRP/IPDS project in Karnataka.
• Empanelled as SCADA DMS Consultant and working on Projects in Telangana and Hyderabad.
• Participation in Govt. of India – RGGVY,DDUGY,IPDS programme for the states of Karnataka , Kerala. and Odisha.
• Consultancy services for Design & Development of Smart Grid Pilot Project for BESCOM.
• Evaluation of DISCOM schemes like NJY, HVDS
• One Year Training Programme for Utility and Industry engineers on Maintenance and testing of Power equipment.
• Equipment Tested: Switchgear, Fusegear, Transformers, Cables, Insulators, Bushings, Lightning Arresters, Low Tension & High Tension Capacitors, Insulating Materials, Transmission Towers and Domestic Electrical Appliances including Refrigerators and Air Conditioners.
• Communication Protocol laboratory, a unique facility equipped with Test tools for carrying out protocol conformance tests as per IEC 62056, IEC 60870-5-101, IEC 60870-5-103, IEC 60870-5-104, IEC 60870-6, IEC 61850, Modbus and DNP for testing of Energymeters, RTU, Protective equipment etc.
• Enlisted SCADA / DMS Consultant for R-APDRP. The assignment is being carried out for AP DISCOMS (7 towns).
• Participation in the prestigious Rajiv Gandhi Grameen Vidyuthikaran Yojana (RGGVY) of Govt. of India. Third party Inspection and Supervising work underway in two states viz., Karnataka and Kerala.
• Consultancy services for Design & Development of Smart Grid Pilot Project for BESCOM.
• One Year Training Programme for Utility and Industry engineers on Maintenance and testing of Power equipment.
• Equipment Tested: Switchgear, Fusegear, Transformers, Cables, Insulators, Bushings, Lightning Arresters, Low Tension & High Tension Capacitors, Insulating Materials, Transmission Towers and Domestic Electrical Appliances including Refrigerators and Air Conditioners.
• Communication Protocol laboratory, a unique facility equipped with Test tools for carrying out protocol conformance tests as per IEC 62056, IEC 60870-5-101, IEC 60870-5-103, IEC 60870-5-104, IEC 60870-6, IEC 61850, Modbus and DNP for testing of Energymeters, RTU, Protective equipment etc.
• Expertise to take up exclusive sponsored projects, product/process development, etc.
• Has qualified workforce of more than 200 Engineers and Scientists
• Consultancy in the area of Power Systems and Hydro/Thermal Power Sector.
• Member of the reputed Short Circuit Testing Liaison (STL).
• Third Party Inspection services for equipment procured by Utilities- OPTCL, Orissa, HVPNL, DHBVN, Haryana, PDD – Jammu & Kashmir, DTL.
• Vendor Assessment for Utilities – Over 150 Vendors assessed for their Technical and Financial capabilities

Collaborative Research :

The Institute has set up an exclusive Centre for undertaking Collaborative Research (CCAR) with the Academic Institutions, Power Utilities, and Industry. The Centre has state of art Training and Accommodation facility.

For further details and tariff information, Officer to be contacted is

ANUPAM AWASTHI, ADDITIONAL DIRECTOR

INFORMATION & PUBLICITY DIVISION, CPRI,
PROF.SIR.C.V.RAMAN ROAD,
SADASHIVANAGAR P.O, P.B. NO.8066,
BANGALORE 560 080
Mobile: +91 9425300033
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.cpri.in

Services offered by various Units/Laboratories are:

SWITCHGEAR TESTING & DEVELOPMENT STATION (STDS), GOVINDAPURA, BHOPAL

This unit situated adjacent to the Bharat Heavy Electrical Limited (BHEL) premises at Bhopal, the capital city of Madhya Pradesh, has two main testing stations for conducting short circuit tests they are:

STATION I

Direct short circuit test station of 1500 MVA (Mega Volt Ampere) capacity utilising a specially designed short circuit alternator. This station mainly caters to short circuit tests on high and medium voltages switchgears, transformers and other allied equipments.

STATION II

On line testing station drawing test power upto 100 MVA from the MPEB grid. This station mainly caters to short circuit tests on low voltage switchgears, transformers and other allied equipments.

The Unit has also established an Energy Meter Testing Laboratory with modern facilities for conducting all Type Tests on Energy Meters as per Ntl / Intl Standards under one roof.

UHV RESEARCH LABORATORY, HYDERABAD

UHV Research laboratory has the necessary infrastructure to simulate actual operating conditions on an experimental line in the range of 220 kV to 1200 kV to evaluate its suitability and adaptability to Indian Power Systems taking into account the climatic, environmental, ecological and biological conditions pertaining to our country. This is a unique facility in this part of the world. Besides, the laboratory is capable of catering to electrical manufacturers for their investigatory and commercial tests for equipment upto 1200 kV class.

THERMAL RESEARCH CENTRE, KORADI, NAGPUR

TRC has been established at the Koradi about 15 kms from Nagpur.  The facility has necessary infrastructure and expertise to take up operation and maintenance problems of thermal power generation in the country. The objectives include the following:

• Investigations of flue treatment, ignition studies, coal characteristics, pilot scale studies for coal gasification, slurry fuels, benefication, efficient combustor designs, pressurized FBC etc.
• Energy conservation in power plant and improvements in efficiencies of combustion auxiliaries & interconnected systems.
• Performance evaluation of high temperature materials used for stress corrosion, fatigue & creep and materials conservation.
• Dynamic corrosion studies, development of protection schemes & high temperature wear resistant materials, improved water chemistry studies.
• Condition assessment, life estimation and extension studies, failure / risk analysis for renovation of vital power plant components.
• Evaluation of design & performance of flue gas, air and water pollution control devices & techniques.
• Environmental pollution impact assessment on the basis of solid data, modelling and combustion studies to control NC emission.
• Power plant waste utilization & development of technologies for value added products from waste.
• On-line instrumentation for analysis of water, coal, drum level, furnace control, failures and various processes.

REGIONAL TESTING LABORATORY, NOIDA

The Regional Testing Laboratory (RTL) is located in Noida in the NCR Region.
The laboratory is set up with a view to cater to the testing, certification and evaluation needs of electrical power equipment manufacturing industry. Act as a liaison unit of CPRI with various customers in the region and coordinate their test requirements which are beyond the scope of the Regional Laboratory but within the capabilities of Bangalore and other units.

The laboratories established at RTL are:

• High voltage laboratory
• Liquid Dielectric and Coal Laboratory
• Cable and Capacitors Laboratory
• Insulation Laboratory
• Diagnostics Facility
• Energy Meter Testing facility

REGIONAL TESTING LABORATORIES, KOLKATA AND GUWAHATI

The facilities have been set up to cater to the needs of the Eastern and North Eastern Regions of the country. Both the facilities have state of art testing facilities for testing Transformer Oil. The Units are also housed with a mobile van for testing at Site. They also serve as liaison centres for consolidating the Testing and Consultancy requirements of the region.

FUTURE PLANS:

The Institute engages itself in a constant dialogue with the Power Utilities and Industry for assessing the growing requirements of the Power Sector. The exercise has helped in identifying the gaps in CPRI facilities and accordingly the gaps are bridged with funding from Government of India under the Plan Scheme. Proposal has been prepared for adding two more 2500MVA Short circuit Generators which will enhance the efficiency and also reduce the turnaround times for customers. Besides, equipment of higher rating can be tested by the addition of generators which will obliterate the need for going overseas for testing activity. Govt. of India has sanctioned Rs1235.00 Crores in the XII Five Year Plan for augmenting the existing facilities and establishing new test facilities. To name a few:

• Augmentation of High Power Short Circuit Test facilities by installation of two additional 2500MVA Generators and associated equipment
• Establishment of 350MVA Online Short Circuit Test Station at UHV Research Laboratory, Hyderabad
• Establishment of New Test facilities and New Regional Testing Centers

Today, CPRI is one of the largest Research and Testing Houses in the world with a gamut of facilities under one roof. As far as evaluation of power equipment alone is concerned, CPRI is one among the largest laboratories in the world. The vision of CPRI is to emerge globally as the single largest service provider in the next 10 years. In this context, action plan has been drawn up to plug the gaps in facilities, upgrade the technical manpower skills and focus on Customer Satisfaction.

COMMITMENT TO STANDARD :

The laboratories of the Institute have been accredited by National Accreditation Board for Testing & Calibration Laboratories for ISO/IEC 17025 norms. The Institute has a well framed quality policy and the quality policy is adhered to by all the employees of the Institute. CPRI laboratories conduct testing & certification activities as per the National & International Standards like BIS Standard, BS Standards, IEC Standards, etc. Quality Policy of CPRI is detailed below:

QUALITY POLICY

Central Power Research Institute (CPRI) is the National Institute for Research and Development in Electrical Power Engineering. CPRI is also an independent Third Party Testing & Certification Organization, and undertakes R&D, Consultancy projects for Power Sector.

CPRI is always committed to maintaining consistent quality in third party testing, certification and calibration activities for meeting the requirements of National and International Standards. It is committed to timely and successful completion of R&D and consultancy projects to the entire satisfaction of its sponsors and customers.

The Quest for quality and continual improvement is an on-going process at CPRI.

Best professional practices of CPRI & confidence of customers in the quality of its services is a reliable base for its present and future business.

The Quality Policy & Management System is integrated and implemented through the active involvement of the entire organization, for compliance to ISO/IEC 17025-2005 standard requirements in respect of its testing & certification, calibration services and to ISO 9001-2015 standard in respect of its R&D, Training and Consultancy Services.

All facilities required for implementation of this policy will be provided.

OUR STAFF: WHAT TO EXPECT FROM THEM? WHERE THEY ARE LOCATED:

The Institute has its Units located at Bhopal, Hyderabad, Nagpur, Noida besides Bangalore, having specific areas of specialization in the fields of Short Circuit Testing, High Voltage, Insulation, Liquid Dielectrics, Transmission Line Towers. The Institute expects its staff to strictly adhere to the commitment made to the customer regarding conduct of tests and also adhere strictly to the quality assurance norms.

KEEPING YOU INFORMED :

Information relating to the services offered by the Institute is well publicized through its high quality brochures and detailed literature on facilities/expertise available. The Institute also publishes a quarterly News Letter titled "CPRI News" highlighting its achievements which is mailed to all utilities, listed manufacturers & our customers, which can be obtained from Joint Director (Planning) , CPRI, Prof.Sir.C.V.Raman Road, Sadashivanagar P.O, P.B. No.8066, Bangalore 560 080, Phone: 080 3602329, Fax: 080 23601213, Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Website: www.cpri.in

IF THINGS GO WRONG: WHAT COULD GO WRONG ?

Delay in conducting test, Carrying out consultancy work etc
Delay in issue of Test Reports, submission of Consultancy reports.

When things go wrong, persons to be contacted for rectification/redressal are:

Director General, CPRI
PROF.SIR.C.V.RAMAN ROAD,
SADASHIVANAGAR P.O, P.B. NO.8066,
BANGALORE 560 080
Ph: 080-23602457,
Fax: 23601213
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

WHOM TO CONTACT?

The Institute has appointed 2 Officers under Right to Information Act 2005 to provide access to the citizens to Government records.

Shri M. Janardhana
Central Public Information Officer,
Joint Director,
CPRI, Prof.Sir.C.V.Raman Road,
Sadashivanagar P.O, P.B. No.8066, Bangalore 560 080,
Phone: 91-080 -23602919,
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Shri. KishoreKumar G ,
Central Assistant Public Information Officer & Nodal Officer,
Engineering Officer Gr.4,
CPRI, Prof.Sir.C.V.Raman Road,
Sadashivanagar P.O, P.B. No.8066, Bangalore 560 080,
Mob:+91-9449025480 ,
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

The Institute has set-up a Public and Staff Grievance Cell wherein the Grievance Officer

Swaraj Kumar Das,
Additional Director,
Prof.Sir.C.V.Raman Road,
Sadashivanagar P.O, P.B. No.8066, Bangalore-560080,
Mob:+91-9886643757,
Phone:080-2207 2353,
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Redresses the complaint of the public and staff in a fair, objective and just manner. He communicates with the divisional heads and laboratories for collection of specific details and examination of grievances. The Grievance Cell analyses the gray areas for prevention of recurring grievances. Suggestions are also made for systematic procedural correction, review of policies and procedures which contribute to public/staff grievance. The grievance officer interacts with the Director General, CPRI, who is the head of the Institute for taking appropriate decision for alleviating the grievance. The Officer can be contacted during the afternoon of 2^nd and 4^th Wednesday of every month from 1.30 PM to 5.30 PM.

Contact Officer from Information & Publicity Division:

Shri.Anupam Awasthi,
Additional Director,
Mobile : +91-9425300033,
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

The customer can also interact through CPRI web site at www.cpri.in wherein an interaction platform is available for addressing the grievances.

Easy access through CPRI web site as well as by email and commitment to customer regarding adherence to quality norms.

WHAT TO EXPECT TO SET IT RIGHT ?

Most of the laboratories of CPRI are having accreditation of National Accreditation Board for Testing & Calibration Laboratories under ISO/IEC 17025 norms and Research & Consultancy activities of the Institute have been accessed and accredited for ISO 9001:2015 under which customer complaint/redressal is one of the main thrusts which is reviewed by the audit team once in every six months and necessary action/recommendations made by the audit team is subsequently reviewed by Management for implementation. The feedback form for evaluation of CPRI services is enclosed at Annexure-I.

HOW YOU CAN HELP US ?

The Institute also conducts an Annual Customer Meet and R&D-Industry-Utility Meet for evaluating the customer perception of CPRI services. Suggestions are taken from all the customers for offering better services and facilities. Our website feedback form may please be used for any suggestion/information. Suggestion books/registers are available at every laboratory of CPRI, which may kindly be used for on the spot suggestion while using the laboratories.

Annexure - I

CUSTOMER FEEDBACK FORM

Dear customer,

At the outset we thank you for having utilized our state of art test facilities. We are in the process of evaluating the quality of services rendered by our laboratories. We request you to spare your valuable time in expressing free and frank opinion in the feedback form below. The matter will be treated as confidential & will be discussed by the management. We assure you that we shall be intimating you about the action taken on the issue raised.

THANKS

HELP US TO SERVE YOU BETTER